You may return most new, unopened items within 30 days of delivery for a full refund. Mike's will also pay the return shipping costs if the return is a result of our error (i.e. you received an incorrect or defective item, etc.).
Refunds are processed within four weeks of our receipt of the returned item. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Mattresses must be new and in original plastic for full refund. Refunds will not be granted for used, opened, or damaged mattresses. If mattress was damaged upon receipt, a full refund will be granted or mattress will be replaced.
Mattress Warranty Information
We ship to the continental United States.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Coupon Codes for free shipping will be shipped USPS or cheapest rate possible. We are in the process of trying to fix this error as soon as possible. Thank you
Local Delivery Policy
Adult over 18 must sign for delivery.
A Mike's employee will call the day prior to scheduled delivery to confirm delivery time. Cancellation must be made 24 hours before delivery or a 10% restocking fee will be assessed
We offer a curbside service. Employees are not responsible for setting up items inside the home. It is your responsibility to ensure that all furniture items will fit through all doorways, up stairwells, down halls, and around corners into the desired location. If our employees are unable to deliver your regular stock furniture to the desired location, you will be charged a 10% restocking fee in accordance with our return policy. We are unable to deliver furniture above the third floor without an elevator. For any tight fit, the driver may request that you sign a damage waiver prior to attempting delivery. Our Employees will not remove old merchandise such mattresses and furniture. You are responsible for protecting your floors from damage by laying rugs, blankets, or cardboard down prior to delivery. Mike's Merchandise will not be responsible for damage to any floors
If Customer is at fault for wrong item being delivered, a second delivery charge will be assessed to complete the order. If incorrect item is delivered by store error, it will be returned and correct item will be delivered at no additional charge.
Returns must be in new condition for a refund. A second delivery charge will be assessed if return items must be picked up. Your initial delivery fee is not refundable.
Our delivery personnel are not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical equipment.
If you do not take receipt of your regular stock items within two weeks of purchase, your order will be cancelled and you will be charged a 10% cancellation fee. Delivery Fee will not be refunded.
In-Store Pick up Policy
A valid government issued ID in the name of purchaser is required for In-store pickup. Purchaser may call Pickup Store for alternate arrangements for pick up. If you do not take receipt of your regular stock items within two weeks of purchase, your order will be cancelled and you will be charged a 10% cancellation fee.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when users visit our site, register on the site, order/subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate: name, email address, mailing address, phone number, and/or credit card information. Users may, however, visit our site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site-related activities.
Non-personal identification information
We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include browser name, the type of computer and technical information about users, means of connection to our site (such as the operating system and the Internet service providers utilized), and other similar information.
Web browser cookies
How we use collected information
Mike's Merchandise collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To share your information with third parties
We may share or sell information with third parties for marketing or other purposes.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Mike's Merchandise 1301 1st Avenue Opelika, AL 36801